You can open a standard checking or savings account online in just 5-7 minutes with instant approval. For business accounts or specialized products, approval typically takes 1-2 business days after document verification.
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General FAQ’s
Banking Support
Frequently Asked Questions
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How quickly can I open a new account?
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What documents do I need for account opening?
For personal accounts, you'll need:
- Government-issued photo ID (passport, driver's license)
- Social Security Number or Tax ID
- Proof of address (utility bill or lease agreement)
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How secure is online banking?
We use 256-bit encryption, multi-factor authentication, and real-time fraud monitoring. All transactions are protected by our zero-liability guarantee, meaning you won't be held responsible for unauthorized transactions when reported promptly.
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What are your international transfer fees?
We offer competitive rates with fees starting at just $5 for transfers under $1,000. For premium account holders, we waive all transfer fees for amounts over $10,000. Exchange rates are updated in real-time with no hidden markups.
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How do I report a lost or stolen card?
Immediately call our 24/7 support line at 1-800-BANK-911 or freeze your card through our mobile app. We'll cancel the card immediately and expedite a replacement, typically arriving within 2 business days with no charge for the first replacement.
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What's the mortgage approval process timeline?
Our digital mortgage platform provides pre-approval in as little as 15 minutes. Full approval typically takes 14-21 days, depending on document verification and property appraisal. We offer rate locks for up to 90 days during this process.
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Do you have mobile check deposit limits?
Yes, standard accounts have a $2,500 daily limit and $10,000 monthly limit. Premium account holders enjoy higher limits of $5,000 daily/$25,000 monthly. All checks must be made payable to the account holder and properly endorsed.
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How can I contact customer support?
We offer 24/7 support through:
- Phone: 1-800-BANK-HELP
- Live chat in our mobile app
- Secure messaging through online banking
- In-person at any of our 500+ branches nationwide